This position is open until filled.
JOB TITLE: Resource Navigator
REPORTS TO: Deputy Director
FLSA STATUS: Full-time (40 hrs/week)
PAY RANGE: $22.00-$26.00
JOB SUMMARY: Mitigates food insecurity and poverty in nine northern New Mexico counties by offering and coordinating wraparound services such as resource navigation, SNAP and WIC enrollment, community outreach and engagement, and navigation program development.
BACKGROUND: The Food Depot is the food bank of Northern New Mexico, serving as a nonprofit clearinghouse for food donated by private and public sources to end hunger and poverty. The food bank distributes food and related products through 145 non-for-profit agencies in nine counties: Colfax, Harding, Los Alamos, Mora, Rio Arriba, Santa Fe, San Miguel, Taos, and Union. Our vision at The Food Depot is healthy, hunger-free communities in Northern New Mexico.
In service area of nine northern New Mexico counties, researches and maintains knowledge of available community resources, and assists community members in connecting to those resources, providing advocacy and follow-up as indicated
Within Santa Fe County, utilizes the CONNECT network, a partnership of helping agencies, to assess client needs and navigate to appropriate resources to meet their assessed needs for health care, housing, food, transportation, utilities, interpersonal safety, and other social and material supports
Within Santa Fe County, completes received CONNECT referrals to resource residents with food, diapers, and other The Food Depot services and resources; outside Santa Fe County, proactively cultivates relationships with community agencies and encourages receipt of referrals through available communications channels
Proposes and develops programs and initiatives for reaching and resourcing under-served and marginalized persons and populations across nine northern New Mexico counties
Coordinates Navigation Diaper Program and staffs navigation diaper distributions at scheduled dates/times
Devises and implements strategies for SNAP and WIC enrollment outreach and provides enrollment assistance to community members
Works collaboratively and builds relationships with partner organizations both within CONNECT and throughout nine-county service area
Works with The Food Depot staff, attending meetings as necessary and directed
Utilizes the CONNECT software for case sharing, data collection, and tracking; uses non-CONNECT software solutions for similar purposes outside Santa Fe County
Produces written and electronic reports
Holds applications, medical diagnoses, and all other information in strict confidence, ensuring information is not released to unauthorized individuals or parties
Communicates work milestones toward progress within assigned timeframes regularly
Contributes to building a positive team spirit; put success of team above own interests
Complies with all The Food Depot policies, procedures, and systems
Performs related duties as required or assigned; assists other departments as requested; may work evening and weekends, as needed
Work hours are generally Monday to Friday 8 a.m. to 5 p.m. with an hour for lunch; however, ability to work until 6:15 p.m. on Thursdays for diaper distribution is desirable
May be asked to serve as field instructor or field co-instructor to New Mexico Highlands University social work students
Bilingual (English/Spanish) preferred
Has a passion for reaching and resourcing under-served and marginalized persons and populations throughout northern New Mexico
Experience providing navigation or case management services to an at-risk population
Knowledge of governmental and community-based services that are available to assist community members across the life span
Excellent customer service skills
Strong oral and written communication skills
Strong computer skills
Strong organizational skills
Ability to work independently with minimal supervision; to handle emotional situations in a sound and professional manner; and to be courteous and tactful
Ability to share and obtain required information in a confidential, professional, and efficient manner
Degree in social work preferred; master’s degree preferred
Proof of COVID vaccination required, unless exempt (see Vaccination Policy for more information).
Ability to pass a NM Early Childhood Education and Care Department background check
The Food Depot will provide a laptop, cell phone and printer/scanner for the position.
Employee will spend 40% of the time working at a stationary computer terminal in office at The Food Depot, 30% talking on the telephone, and 30% interfacing with clients, agency representatives, and other navigators outside the office setting, subject to COVID safety assessment.
Variable work environment; work is conducted both indoors and outdoors with a varying environment specific to each partner agency.
Indoor: Employee must utilize paper, files, documents, a keyboard, computer, phone, and scanner to perform necessary job requirements. Also requires access to Internet. Vision is required for driving and working with documents, computer screens, and files.
Outdoor/At Sites: Employee must, at times, lift and/or move up to 40 pounds when handling food donations, diapers, documents, or files in a mixed office/warehouse environment.
Requires travel to other facilities within The Food Depot’s service area, using employee’s own vehicle (travel expenses will be reimbursed).
This is a drug-free workplace.
This job description in no way states or implies that these are the only duties to be performed by the employee in this position. Employees will be required to follow any other job related instructions and to perform any other job-related duties requested by any person authorized to give assignments. At any time during employment, employees may be required by The Food Depot to take a drug test.
This position description excludes the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.