Job opening: Volunteer Coordinator

Position is open until filled
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JOB TITLE: Volunteer Coordinator
REPORTS TO: Volunteer Program Manager
FLSA STATUS: Non-exempt, 30-40 hrs./wk.
PAY RANGE: $20-$24/Hour

Benefits – Medical, dental, vision, short/long term disability, life insurance, retirement plan and tuition reimbursement

JOB SUMMARY: Responsible for supporting and strengthening The Food Depot’s robust volunteer program, including but not limited to leading volunteer projects, implementing risk management procedures and recruitment strategies, onboarding and scheduling volunteers, and assisting with additional administrative tasks deemed necessary.

BACKGROUND: The Food Depot is the food bank of Northern New Mexico, serving as a not-for-profit clearinghouse for food donated by private and public sources to end hunger and poverty. The food bank distributes food and related products through 81 non-profit agencies in nine counties: Colfax, Harding, Los Alamos, Mora, Rio Arriba, Santa Fe, San Miguel, Taos, and Union. Our vision at The Food Depot is healthy, hunger-free communities in Northern New Mexico.

Leads Volunteer Projects (40%):
Supervises volunteers at on- and off-site locations, including public food distributions;
Prepares volunteer workspaces by preparing equipment, organizing supplies, and cleaning surfaces, etc.;
Provides clear and thorough instruction to volunteers and leads projects by example, working alongside volunteers as needed;
Supports volunteers by answering questions, providing supplies, proper training, etc.;
Adapts to changing logistics and problems as they arise, reaching out to leadership as needed;
Communicates needs, inventory, and issues with Warehouse Operations Staff, Volunteer Engagement Staff, and/or the Leadership Team as necessary;
Schedules and coordinates a large number of volunteers across multiple shifts/projects, including outside organizations and volunteer groups;

Volunteer Enrollment and Support (40%):
Onboards volunteers by providing prompt communications via phone and email, processing applications, and ensuring setup via volunteer database;
Hosts orientation for onboarded volunteers to be set up for success with proper expectations
Assists with fielding questions, screening and enrolling applicants, and signing off on court-ordered community service volunteers;
Welcomes and assists in assigning volunteers to various projects at the beginning of volunteer shifts, providing excellent customer service and volunteer appreciation;
Implements Volunteer Training, Appreciation, and Risk Management Procedures (20%):

Fosters a culture of safety by prioritizing risk management; supporting the implementation of volunteer training and screening measures according to current public safety and organizational guidelines; reports incidents, accidents and unsafe conditions to the Volunteer Program Manager;

Maintains positive relationships with volunteers, partners, donors and the public;
Handles food according to safe food handling practices;
Assists in the maintenance and care of the facility and equipment; assists in the safety and sanitation of facilities and equipment through compliance with The Food Depot guidelines and any applicable local, state or federal laws or regulations;
Contributes to building a positive team spirit; puts success of team above own interests;
Complies with all The Food Depot policies, procedures and systems;
Performs related duties as required or assigned; assists other departments as requested; may work evenings and weekends, as needed; is consistently at work and on time;


High School Diploma or equivalent experience with nonprofits or office administration;
Demonstrate a commitment to the mission and values of The Food Depot;
Ability to clearly, concisely and effectively communicate orally;
Have excellent customer service skills and be able to interface with many diverse populations, various age groups and people with special needs;
Customer service background strongly preferred, but not required;
Strong organizational skills, work ethic and attention to detail;
Ability to multi-task, prioritize and meet deadlines;
Proficient in Microsoft Office and Gmail calendars and be able to use general office equipment such as phone system, copier, scanner, etc.;
Ability to learn and adapt to changing technologies;
Willing and able to attain Food Safety for Handlers Card and pass a CYFD Background Check;
Able to work an irregular schedule including early mornings and weekends, as needed;

Employment Requirements
Negative Pre-employment Drug Screening
Negative COVID Test and Proof of COVID-19 Vaccination

Physical Environment and Working Conditions:

Employee will spend approximately 70% of the time working in a warehouse/outdoor environment; approximately 30% of the time in an office environment;
Must be able to maintain productivity in a shared workspace;
Employee must be able to walk on variable surfaces, bend and lift up to 50 lbs., conduct repetitive motion, and work around machinery;
In the office environment, employee must utilize paper and electronic documents, a keyboard, computer, phone, and printer to perform necessary job requirements;
When in the warehouse or working in the field, employee must utilize manual and automatic pallet jacks, scales, pallet shrink wrap and other equipment;
Ability to travel in Northern New Mexico as needed (using company vehicle or personal vehicle with mileage reimbursement);
This is a drug-free workplace;

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. Employees will be required to follow any other job related instructions and to perform any other job-related duties requested by any person authorized to give assignments. At any time during employment, employees may be required by The Food Depot to take a drug test.

This position description excludes the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.