Job opening: Volunteer Program Manager

Close date for applications is April 28,2021
Click to apply here.

REPORTS TO: Director of Development
FSLA STATUS: Full-time, exempt, 40 hrs./wk.
SUPERVISES: Volunteer Coordinator SALARY RANGE: $40,000 – $70,000
Americorps SeedCorps Members

JOB SUMMARY:
Responsible for managing The Food Depot’s robust volunteer department, including but not limited to recruiting, retaining, and appreciating volunteers; developing and evaluating policies and risk management measures; supervising volunteer coordinator(s) and Americorps SeedCorps members; and supporting special events and other projects as needed.

BACKGROUND:
The Food Depot fosters healthy communities by engaging a network of partners and developing solutions to create a hunger-free northern New Mexico. As the food bank for nine counties, The Food Depot provides hunger relief to over 40,800 people experiencing hunger. The Food Depot addresses the crisis of hunger through a combination of drive through mobile food pantries, three direct service programs, and support of a network of over 115 partner nonprofit programs. Since January 2020, The Food Depot provided an average of 804,500 meals each month to people in need—the most vulnerable of our community—children, seniors, working families, and those in ill health.

PRINCIPAL RESPONSIBILITIES:

Volunteer Engagement and Relations (40%)
Facilitates an excellent volunteer experience for all by providing customer service, celebrating the work of volunteers, and maintaining prompt and thorough communications with volunteers
Communicates frequently with volunteers in person and through phone calls, e-mails, and letters
Maintains and grows volunteer base, including individuals and groups
Schedules, supervises, supports and motivates volunteers
With the support of the Volunteer Coordinator, schedules and coordinates large number of volunteers across multiple shifts/duties for large events, projects, and initiatives including but not limited to: Drive-Thru Food Pantries, Souper Bowl, Kids Kitchen, Food 4 Kids, Community Advocate Program and warehouse projects
Plans and implements volunteer appre ciation and recognition activities
Creates or adapts volunteer projects to promote inclusion and provide opportunity for individuals with different skill sets and abilities

Program Development and Data Tracking (35%)
Maintains volunteer program documents, including volunteer handbooks, job descriptions, etc.
Assesses the level of volunteer support needed to meet operational demands and augment staff roles
Oversees the transition to a volunteer management software (Volgistics), including designing an account, training and supporting volunteers/appropriate staff, and problem solving issues
Collects and manages feedback from all parties involved in volunteer activities
Supports the work of the Development Director by identifying volunteers as prospective donors, assisting in preserving and expanding donor relationships with volunteers, and collecting relevant data and content for grant and marketing materials
Writes content for, updates, and helps design Volunteer Program website
Training and Risk Management (25%)

As part of the Leadership Team, this position collaborates with other department managers and directors to create and enforce appropriate general and COVID-related safety policies in accordance with industry standards and public health mandates
Assesses and manages risks involved at volunteer project sites
Creates, implements and oversees in-person and/or online trainings including orientations, tours, food safety trainings and program-specific trainings
Responds to and resolves incidents, accidents, unsafe conditions, and conflicts relating to the Volunteer Program with appropriate staff
Fosters a culture of safety by prioritizing safety in all communications and leading by example

Other
Supports volunteers working on projects on- and off-site including filling in with program or project needs, if gaps in staff and volunteer schedule exist
Maintains positive customer relationships with volunteers, partner agencies, donors and visitors
Helps manage court-ordered community service program by screening and enrolling community service workers, collecting data, responding to safety concerns, communicating with the courts, and providing community service workers with a dignified experience
Helps coordinate “all hands on deck” special events such as the Souper Bowl
Contributes to building a positive team spirit; puts success of team above own interests
Complies with all The Food Depot policies, procedures and systems
Is consistently at work and on-time
Performs related duties as required or assigned; assists other departments as requested
Availability and willing to work nights and weekends; as a salaried position, situations that need attention outside of standard work schedule may arise
All other duties as assigned

Qualifications
Bachelor’s Degree or equivalent experience with nonprofits or office administration
Demonstrate a commitment to the mission and values of The Food Depot
Ability to clearly, concisely and effectively communicate orally and in writing
Have excellent customer service skills and be able to interface with many diverse populations, various age groups and people with special needs
Strong organizational skills, work ethic and attention to detail
Ability to multi-task, prioritize and meet deadlines
Proficient in Microsoft Office, Google Suite and Gmail calendars and be able to use general office equipment such as phone system, copier, scanner, projector, etc.
Experience with volunteer management software (like Volgistics) and mass email systems (like Mailchimp) a plus
Willing and able to attain Food Safety for Handlers Card and pass a background check
Able to work some nights and weekends

Physical Environment and Working Conditions
Primary workspace is an office environment; secondary workspaces may include variable indoor and outdoor environments including a warehouse
Employees must be able to walk on variable surfaces; bend and lift up to 40 lbs.; conduct repetitive motion; work around machinery
Employee will spend 70% of the time working at a stationary computer station; 25% interfacing with volunteers, staff and the public; and 5% talking on the telephone
Must be able to maintain productivity in a shared workspace
Ability to travel in Northern New Mexico as needed (using company vehicle or personal vehicle with mileage reimbursement)
This is a drug-free workplace.

Disclaimer
This job description in no way states or implies that these are the only duties to be performed by the employee in this position. Employees will be required to follow any other job related instructions and to perform any other job-related duties requested by any person authorized to give assignments. At any time during employment, employees may be required by The Food Depot to take a drug test.

This position description excludes the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.