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Please note: This position has been filled. Thank you for your interest.
Open until filled. Resumes and other materials are preferred before Nov. 1, 2019. Send to firstname.lastname@example.org.
Position Description The Food Depot
JOB TITLE: Volunteer Coordinator
REPORTS TO: Volunteer Program Manager SUPERVISES: None
FLSA STATUS: Full-time, nonexempt, 40 hrs./wk. PAY RANGE: $16-21/Hour
JOB SUMMARY: Responsible for supporting and strengthening The Food Depot’s robust volunteer
program, including but not limited to recruitment, scheduling, tracking, training, and appreciation of
BACKGROUND: The Food Depot is the food bank of Northern New Mexico, serving as a not-for-profit clearinghouse for food donated by private and public sources to end hunger and poverty. The food bank distributes food and related products through 145 non-for-profit agencies in nine counties: Colfax, Harding, Los Alamos, Mora, Rio Arriba, Santa Fe, San Miguel, Taos, and Union. Our vision at The Food Depot is healthy, hunger-free communities in Northern New Mexico.
Volunteer Enrollment, Scheduling, and Data Collection (60%)
Enrolls volunteers by updating and processing enrollment forms, uploading documents to volunteer management software (Volgistics), and coordinating volunteer screening and background check processes
Utilizes volunteer management software (Volgistics) and/or Microsoft Excel to assist with data collection, including entering volunteer information, logging volunteer hours, and preparing reports
Supports volunteers in using volunteer management software (Volgistics) by training volunteers, monitoring use, and problem solving issues
Schedules and coordinates large number of volunteers across multiple shifts/duties for large events, projects, and initiatives including but not limited to: Souper Bowl, Canstruction, Kids Kitchen, Food 4 Kids and warehouse projects
Assists with scheduling, touring and supporting recurring and one-time volunteer groups
Fields requests of, screens and enrolls court-ordered community service volunteers
Volunteer Relations (30%)
Facilitates an excellent volunteer experience for all by providing customer service, celebrating the work of volunteers, and maintaining prompt and thorough communications with volunteers
Communicates regularly with volunteers in person and through phone calls, e-mails, and letters
Assists with the planning and implementation of volunteer recruitment and appreciation activities
Training and Risk Management (10%)
Fosters a culture of safety by prioritizing safety; supporting the implementation of volunteer training and screening measures; and reporting incidents, accidents and unsafe conditions to the Volunteer Program Manager
Schedules and assists Volunteer Program Manager in conducting in-person and online volunteer trainings including orientations, tours and food safety trainings
Supports the Volunteer Program Manager in creating content for volunteer training and marketing materials
Supports volunteers working on projects on- and off-site including filling in with program or project needs if gaps in the volunteer schedule exist
Maintains positive customer relationships with volunteers, partner agencies, donors and visitors
Helps coordinate “all hands on deck” special events such as the Souper Bowl and Canstruction
Contributes to building a positive team spirit; puts success of team above own interests
Complies with all The Food Depot policies, procedures and systems
Is consistently at work and on-time
Performs related duties as required or assigned; assists other departments as requested; may work evenings and weekends, as needed
Associates Degree or equivalent experience with nonprofits or office administration
Demonstrate a commitment to the mission and values of The Food Depot
Ability to clearly, concisely and effectively communicate orally and in writing
Have excellent customer service skills and be able to interface with many diverse populations, various age groups and people with special needs
Strong organizational skills, work ethic and attention to detail
Ability to multi-task, prioritize and meet deadlines
Proficient in Microsoft Office and Gmail calendars and be able to use general office equipment such as phone system, copier, scanner, projector, etc.
Experience with volunteer management software (like Volgistics) and mass email systems (like Mailchimp) a plus
Willing and able to attain Food Safety for Handlers Card
Willing and able to pass a CYFD Background Check
Able to work some nights and weekends
Physical Environment and Working Conditions
Primary workspace is an office environment; employee must utilize paper, files, documents, a keyboard, computer, phone, and printer to perform necessary job requirements.
Secondary workspaces may include variable indoor and outdoor environments including a warehouse; employees must be able to walk on variable surfaces; bend and lift up to 40 lbs.; conduct repetitive motion; work around machinery
Employee will spend 75% of the time working at a stationary computer station; 20% interfacing
with volunteers, staff and the public; and 5% talking on the telephone
Must be able to maintain productivity in a shared workspace
Ability to travel in Northern New Mexico as needed (using company vehicle or personal vehicle with mileage reimbursement)
This is a drug-free workplace.
This job description in no way states or implies that these are the only duties to be performed by the employee in this position. Employees will be required to follow any other job related instructions and to perform any other job-related duties requested by any person authorized to give assignments. At any time during employment, employees may be required by The Food Depot to take a drug test.
This position description excludes the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.